Our Services

SAFE, SECURE ACCOMMODATION
We provide a high standard of safe, temporary accommodation for women and their children (if any) in our purpose built refuge (self-contained flats) and safehouses in Wigtownshire.  Our Aim is to provide women with a secure and welcoming environment, where they can receive intensive support in order to determine their own future.  In addition, staff are also on hand to facilitate practical and creative activities which strengthen women’s self esteem, confidence and social interaction.  Our refuge staff ensure women are offered a range of interesting and fun activity sessions at various times of the day including cooking, exercise and art & crafts.

We also offer a dedicated children and young person’s play worker, who is based at our refuge, to help children staying with us, to play and build their confidence after school and at weekends.  This helps the children to feel more relaxed and have fun while they adapt to staying in temporary accommodation.

CRISIS/DROP IN SERVICE
Women can drop in without a prior appointment for emotional support, advice and information on housing, well-being, legal, financial and family issues.  The Crisis Team provide in house training and awareness raising for any group or organisation.  Crisis workers facilitate user led support groups that support women affected by domestic abuse . The focus will be for women to meet others, gain confidence, learn new skills ,take part in leisure activities and have fun at their own pace.

OUTREACH SUPPORT SERVICE
This service is available to women living in the community who have experienced domestic abuse.  Your worker will offer you support, information and encouragement with everyday life issues. telephone calls, letter writing/reading, benefits and housing issues.  Our support workers will visit a woman in her home on a weekly basis to support emotionally with the effects of domestic abuse.

CHILDREN & YOUNG PEOPLE’S SUPPORT SERVICE
We provide a support one-to-one service for children and young people both in refuge and in their own homes to help them understand domestic abuse and to come to terms with what they have experienced.  We also provide an outreach service in the community including one-to-one supports, group work and awareness raising in schools and youth groups.

WOMEN’S GROUPS
Crisis workers facilitate user led support groups that support women affected by domestic abuse to gain confidence and learn new skills at their own pace.

24 HOUR ONCALL (01776 703104)
We provide a telephone on-call service operated by our trained staff 24 hours a day, 365 days a year for women and their children (if any) in emergency situations:

For your personal safety we will not contact you after you stop receiving support from us, but if you have any comments or complaints regarding the support received please contact the Co-ordinator at the address shown.

disabled woman

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